FAQ
Frequently Asked Questions (FAQ) – Corporate Souvenirs
1. Ordering & Customization
Q: Can I customize my own design on the products?
A: Yes! You can upload your own design, logo, or artwork, and we will print it on the product of your choice.
Q: I don’t have a design. Can you create one for me?
A: Absolutely! Our design team can create a custom design based on your preferences. Just let us know what you need!
Q: Is there a minimum order quantity (MOQ)?
A: No, we accept both individual and bulk orders. However, bulk orders may qualify for special discounts.
Q: How do I place a bulk order?
A: Simply contact us via WhatsApp (+92-334-4002613) or email (corporatesouvenirs313@gmail.com) with your requirements.
2. Payment & Pricing
Q: What payment methods do you accept?
A: We accept Credit/Debit Cards (Visa, MasterCard), Bank Transfers, and Cash on Delivery (COD, where available).
Q: Do you offer discounts on bulk orders?
A: Yes! We offer special discounts for corporate and bulk orders. Contact us for a custom quote.
3. Shipping & Delivery
Q: How long does delivery take?
A: Orders are processed within 2-5 business days, and shipping times vary based on your location.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! However, international orders may have longer delivery times and customs charges.
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking link via email.
4. Returns & Refunds
Q: Can I return a customized product?
A: No, customized products cannot be returned unless they are defective or incorrect.
Q: What if I receive a damaged or incorrect item?
A: If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order, and we will arrange a replacement.
Q: Do I have to pay for return shipping?
A: Yes, return shipping costs are covered by the customer, unless the return is due to our mistake (e.g., wrong or defective product).
Q: Are delivery charges refundable?
A: No, shipping charges are non-refundable in case of a return or refund.
5. Other Questions
Q: Do you offer corporate branding solutions?
A: Yes! We specialize in corporate gifts, promotional products, and branding solutions. Contact us for business inquiries.
Q: How can I contact you for more information?
A: You can reach us via:
📩 Email: corporatesouvenirs313@gmail.com
📞 WhatsApp: +92-334-4002613